Design for Six Sigma for Service
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Hardcover: 512 pages
Publisher: McGraw-Hill Professional; 1 edition (June 24, 2005)
About the Author
Kai Yang, Ph.D. has extensive consulting experience in many aspects of quality and reliability engineering area. He is also Associate Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.