Development of Systemic Quality Management Model Using the Axiomatic Design Framework
Calarge, F. A., Lima, P. C.
3rd International Conference on Axiomatic Design, 2004
In the past years the word quality has been considered a synonymous of success or failure. This situation results from how firms understand quality concepts. The development of such concepts has changed the quality view as a simple way of controlling products and processes to develop a systemic vision of quality management in the whole organization. In this sense, the objective of this paper is to propose a Systemic Quality Management Model based on the precepts of Total Quality Management approach and oriented by the firm’s customer needs and attributes. This work was developed using the Axiomatic Design approach, established in function of axioms, corollaries and theorems. The objective is to improve “good practices of design” in the construction of the Systemic Quality Management Model. The proposed model was developed considering three domains in the design of a system: Customer Domain (CA), Functional Domain (FR) and Physical Domain (DP). It was also developed the hierarchy diagram of the FRs and DPs, as well as the functional requirements and design parameters decomposition, pointing out each level of the hierarchy diagram the design equations, steps and leaves that were obtained for the related elements. The model also includes the entire design matrix and module-junction diagram that shows the hierarchical structure of modules. Finally, some conclusions were drawn considering the benefits and constraints faced with the proposed development.
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